Oficina Banc BBVA

Taking good care of me

They haven't cleaned the ATM for months, it's tremendous. There is so much dirt where contactless is that it is disgusting. Zero respect for customers. I have returned after a while to the same ATM and it is just as dirty or worse, attached photos.

A week waiting for them to call me to open an account and they don't even do it... they're embarrassing

Despite the fact that at present the approach to working with clients has changed in most banks, I received excellent service in this office. The competence of the Bank Manager is at the highest level. Received at the appointed time. Fast work, correct and to the point.

Disastrous customer service. I had money left in the machine that I had to deposit and they promised me that they would call me, I have been waiting for a week and nothing... Inma, who is handling my case, does not answer any of my calls, neither to the office phone nor to her mobile number. of work. They have read my Whatsapp messages, they know my concern and they still don't contact me... Edit: I got the money back after 2 weeks, a very slow and inattentive management, since they did not inform me of the process. I needed the money urgently and they did not meet the promised deadlines.